Properly done, exit interviews are an excellent opportunity to obtain information about what your organisation is doing well − and, what your organisation needs to do to improve. Typically conducted by the Human Resources department, they are a rich source of information for organisational improvement.
Exit interviews assume that employees departing under favourable circumstances will be more forthcoming on their perceptions of the work environment and provide more objective information. This can then be used to strengthen managerial or organisational performance.
The interviews are voluntary, although they are frequently combined with the mandatory administrative functions such as returning company property and calculating the final paycheque. If the employee is leaving on unfavourable terms, there is the risk of emotional and biased responses that may not be based on facts.
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