If you want to improve employee engagement, boost employee morale, and maximize employee productivity, you cannot simply do the “right things.”
It’s not enough to model best practices demonstrated by employers such as Zappos, Southwest Airlines, and other denizens of the various Best Places to Work lists. You need to identify and eliminate the “wrong things.”
By “wrong,” I mean the organizational and managerial practices that squelch employee engagement and crush employee morale. If you’re doing these, you can guarantee that your workforce is running on only a couple of cylinders. If you are doing these, you can also guarantee that your employees are only mildly interested in producing the best quality product or service.
In fact, it is arguably more important to eliminate the negative than it is to implement the positive. At the very least, it is imperative to quickly identify and eliminate the engagement-damaging and morale-damaging practices before focusing on implementing positive best practices.