Friday, August 27, 2010

Theory U and Theory T

You can't solve every fight simply by talking.

Most management theorists believe conflict emerges through miscommunication, but it's just as plausible to argue that it emerges from genuine differences in interest, argues Matthew Stewart. The first theory suggests that conflicts can be resolved simply through discussion; the second demands more difficult, more effective practical solutions. "One theory is like going to the movies. The other is like living in the real world," Stewart writes.

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Theory U and Theory T

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