More companies need to find ways to better connect senior leadership with the rank-and-file workers, as shown in the reality show, "Undercover Boss," Marisa Keegan writes. One idea: Set up an employee advocacy program.
CBS is airing a new season of Undercover Boss, which is a show where the CEO of a different organization each week goes undercover to meet with employees on the front line. While the CEOs are undercover, they talk candidly to employees asking them questions about corporate policies, employee engagement, and their personal circumstances. Every episode I’ve seen so far has completely opened the CEOs eyes to the good, the bad, and the ugly about their company. It has highlighted the disconnect between Senior Leadership and the front line employee and has inspired the CEOs to make some significant changes within their organizations.
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