The key to engaging employees and getting feedback from them is getting past formal processes and talking to them, says Kerry Kramp, president and CEO of Sizzler USA Restaurants. "There's absolutely a place for employee surveys and formal methods of getting information," he says. "... But I don't know of any good decision that was ever made out of a boardroom that wasn't better made in the dining room or in the kitchen of a restaurant."
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Kerry Kramp keeps Sizzler relevant - How to adapt your brand as customer expectations change