Forward-thinking companies pay a great deal of attention to employee engagement. But should they?
Over the past decades, scientific research has provided compelling evidence for the idea that engaged employees perform better, are less likely to leave or burn out, and more likely to display organizational citizenship. Employee engagement has also been found to correlate positively with business level performance and other measures of organizational effectiveness.
At the same time, the true value of engagement would come not from correlation, but from causation: if employee engagement can be shown to predict and cause future organizational outcomes, there would be a clear justification for enhancing employee engagement.
So, does engagement actually cause higher performance, or are high-performing employees just more engaged? Read more on HBR