One of the key goals of any action plan should be to increase overall job satisfaction, since the impact of higher job satisfaction extends beyond employee attitudes to affect such factors as lower employee turnover, greater operational efficiency, higher customer satisfaction and even improved financial performance.
Projecting the impact of your Action Plan(s) on overall job satisfaction needs careful consideration. Setting too low a target may diminish the potential returns, while an unrealistically high goal can lack credibility and affect confidence in the survey process. Based on Insightlink's experience, overall job satisfaction increases an average of 7 percentage points between surveys. This result can be used as the basis for establishing your own anticipated increase.