Employee engagement isn't a buzzword or a nice-to-have -- it has a measurable impact on your bottom line.
Employee engagement isn't just a touchy-feely, feel-good thing companies do when they're feeling generous or have extra time on their hands. It's a serious profitability issue and is essential to driving bottom-line revenue.
As our CEO Chris Powell reported earlier this year, researchers from the Wharton School of Business at the University of Pennsylvania and Warwick Business School in the U.K. found that, "employee satisfaction is associated with positive abnormal returns in countries with high labor market flexibility, such as the U.S. and U.K."
Organizations with a high ratio of engaged employees to actively disengaged employees in 2010-2011 experienced 147 percent higher earnings per share compared with their competition in 2011-2012, according to Gallup's 2013 State of the U.S. Workplace report. The report also found that these organizations had higher customer ratings by 10 percent, 22 percent higher profitability, and 21 percent better productivity.
Forty to 80 percent of customer satisfaction is affected by employee attitudes, according to the National Business Research Institute. And the Corporate Leadership Board has found highly engaged employees are 87 percent less likely to leave their employers. Read complete article on INC.com
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