After years of declining employee engagement and emotional and intellectual involvement in the workplace, 2011 has seen a modest gain.
According to Aon Hewitt's 2012 Trends in Global Employee Engagement report, worldwide engagement rose to 58 percent last year from 56 percent in 2010. In North America, it held steady at 64 percent.
The report, which analyzed more than 3,100 organizations representing 9.7 million employees worldwide, found that employee perception improved in leadership, with 61 percent of employees believing leadership at the business unit and division level was effective, up from 54 percent in 2010; human resources, with 53 percent of employees believing their HR practices were creating a positive environment, up from 47 percent in 2010; and customer relationships, with 75 percent of employees finding them rewarding, compared to 70 percent in 2010.
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