If everyone in your organization only did what was written in their formal job descriptions, your business would be mediocre at best. For your business to excel, your workforce from top to bottom needs to be full of good organizational citizens. Good citizens at work go above and beyond their assigned duties to try to help fellow employees and the organization.
Employees help each other by offering advice, lending a hand, resolving conflicts, and celebrating each other’s achievements. Employees that receive trustworthy help from others feel an obligation to reciprocate, which strengthens work relationships. Good citizens in thriving work relationships will be motivated to find ways to perform their tasks more effectively and efficiently. Employees that help each other strengthen the bonds of trust with team members and supervisors, and we know trust has a strong effect on performance.
Unfortunately, good team relationships won’t matter much if employees aren’t given the latitude to improve their jobs. And good team relationships will struggle to develop when employees can’t help each other because they are constrained to “just worry about getting your job done.”
Read more: http://www.bretlsimmons.com/2011-08/autonomy-enables-the-helpful-to-perform/#ixzz1UelKXY76