Don't ban your workers from keeping tabs on the competition
Corporate leaders shouldn't freak out if employees talk to their counterparts at rival firms, writes Leonard Fuld. Information is a two-way street, and companies that ban workers from contact with competitors risk isolating themselves -- or, worse, creating a culture of mistrust in which employees do what they must to gather information, but then lie about it to their bosses. "Such unrealistic rules are no more likely to stop the flow of competitive information than Prohibition stopped the flow of liquor," Fuld writes.
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