One of the things that continues to surprise me is that when times are bad, organizations still spend money on employee engagement surveys. What are they expecting these surveys to tell them? You only need to walk around the office or factory and listen into some tea room discussions to find out that employees are not engaged because they are worried about their jobs.
This leads us to two major issues to consider during tough times. The first is how we inspire confidence and innovation in an organization that appears to be in freeze mode. The second is what you should measure as an indicator of employee engagement.
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