Right now -- as you are reading this sentence -- almost 70 percent of your staff is alienating your customers, keeping you from achieving your goals, or costing your operation money that could be used for more productive purposes.
What This Means For You
Creating a fully engaged team has a real impact on your results. Organizations in the upper echelons of employee engagement beat their counterparts in productivity, profitability, and customer ratings -- in some cases by more than 20 percent. They have lower absenteeism, less shrinkage, fewer accidents, and better quality.
The most actively disengaged are easily recognized. They undermine others' performance. Their discontent is readily visible, and they suck the life out of your organization.
Many of the unengaged are more difficult to see, however. They aren't necessarily unhappy, and they may even be meeting minimum job expectations. They just aren't providing the discretionary effort or sharing ideas that could make your operation stand out in the marketplace.
What You Can Do