Are your employees engaged in their work, or are they estranged from your company's mission and their role in making it happen? Mounting evidence suggests that the more engaged employees are in what they do, the better their performance and the higher the rewards for everyone. The key is to have managers who are skilled at creating employee engagement. Customer Care Coach publisher JoAnna Brandi explains why this is important, and shares tips for giving employees what they need so that they're willing to be and do their best.
For business leaders in companies of all sizes, the writing is on the wall: You can make and save money by keeping employees engaged. Coupled with The Sarbanes-Oxley Act, which requires that businesses document internal controls relating to employee and customer satisfaction, it's never been more important for business leaders to stop dismissing internal customer care as 'soft and unimportant.' Let's face it, employees are not just humans 'doing;' they're human beings. Today's managers must make it a priority to get to know them so that they, in turn, can provide whatever's needed to keep their teams fully engaged in what they do. This creates wins for everyone. With that in mind, here are nine management tips for creating and sustaining employee engagement...
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