It’s no coincidence that Steven Slater, the now-famous JetBlue employee, has been elevated to the status of a working person's hero. He did what so many frustrated employees would love to do, if only they had the courage, the beers, and the inflatable slide to help them escape a less-than-pleasant office environment.
It should come as no surprise, though, that the most successful businesses are the ones that work the hardest to please their employees, and it's up to managers to make sure they're giving their staffs what they want to the best of their abilities.
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