Instead of just firing a difficult employee or putting up with the bad behavior, managers should have a frank conversation with the worker, stating clearly that improvements need to be made and his or her attitude needs to change, Pat Lencioni writes. Then, if the employee refuses to change and decides to leave -- or is eventually fired -- the manager "will be able to act with relatively little guilt, knowing that he did everything possible to achieve a better outcome," Lencioni writes.
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