Thursday, July 7, 2011

Rethinking Employee Awards

The Academy of Motion Picture Arts and Sciences honors the year's finest film. The PEN/Faulkner Foundation honors the year's best fiction. SurePayroll honors the year's most impressive screwup.
Winning Best New Mistake is a signal distinction at SurePayroll, a $23 million online payroll-processing company based in Glenview, Illinois. The company, which was recently acquired by Paychex, celebrates the end of its busy season with a ceremony called the SureChoice Awards, of which Best New Mistake is the breathlessly awaited culmination. Employees nominate themselves; management receives about 40 proud admissions of error each year. There are three winners (gold, silver, and bronze), and the perpetrator of the gold gaffe receives $400—twice as much as do winners of the company's other, more traditional, awards.
"We underline the new part," says SurePayroll's president, Michael Alter. "There's no award for making the same mistake twice." Last year's winner tried to streamline a process for customers and ended up frustrating them instead.
Read the full story: http://www.inc.com/magazine/201107/rethinking-employee-awards.html

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